Product Owner
The Vacancy
This is a new role created to fill the need for a separate team to take responsibility for the growth of our Client Experience product suite.
The role will be a central part of building out client facing tools – building out a range of functions that cover the likes of sales, analytics and document sharing at both a client and customer facing level.
- Take ownership for the identification, refinement, and articulation of the necessary Product requirements (in the form of high-quality user stories and epics) to the wider product team, ensuring absolute clarity for the developers and the wider business.
- Immerse in relevant business process, interviewing stakeholders, and distilling clarity from complex as-is processes; then designing the to-be.
- Become a reliable subject-matter expert on the vision and purpose of the product and develop respected opinions on the right design/development decisions to support the achievement of its business objectives.
Key areas of responsibility:
- Lead the requirements definition & refinement for a Client Experience development initiatives, collaborating with other Product tribes to ensure a shared understanding of approach and requirements.
- Works collaboratively with the Product Manager, development team, and business stakeholders to clearly communicate product requirements through precise User Story articulation.
- Working closely with engineering teams to understand the ‘how’ as well as the ‘why’ of how we build things. This would mostly be at an API level for which there’d need to be a comfortable understanding of technical requirements.
- Is responsible for researching and mapping the “as-is” and “to-be” state of relevant business process that can be used to clearly identify gaps, required change, associated impact and help determine product design and feature priorities.
- Leads interviews and confidently facilitates meetings with key stakeholders as needed to derive and validate business requirements and process models.
- Makes product decisions and prioritisation calls where possible, and appropriately escalating for support.
- Guide the team in recommending process design options that align with existing systems and standards implemented within D&G.
- Works closely with Product Design team to ensure approach is aligned to wider design approach while remaining workable from a dev perspective.
The Company
For over a hundred years, Domestic & General have been a trusted provider of aftercare for millions of domestic appliances. Today, we’re the UK’s leading provider of appliance breakdown protection, developing products and services to meet your needs.
We provide protection, maintenance and support for a broad range of domestic products and consumer electronics, ranging from televisions to washing machines to boilers.
We look after 23.9 million products and, through our expert service network, we repair or replace 2.9 million appliances every year*.
It’s our mission to keep your world running by delivering a service that never lets you down.
Our Benefits
Pension
Attractive company pension scheme.
D&G Plan
Free Domestic & General protection plan - one free plan each year with access to discounted rates of up to 50% on additional plans, including referrals for family and friends.
Employee discounts
Access to discounted Sky TV and mobile packages, together with a range of discounts for 100s of online and high street retailers.
Life Assurance
Employer funded cover of 4x basic salary.
Cycle to work scheme
Tax efficient bike and cycling equipment worth up to £1000.
Car Leasing
The carbon neutral Car Scheme is provided by Tusker and is the smarter way to run a car. A fixed monthly amount is taken directly from your gross salary and in return, you get to say hello to a brand new car, with no deposit.
Employee Assistance Programme
Our EAP provider ‘My Healthy Advantage App’ gives you access to support from qualified counsellors, 24 hours a day, 7 days a week.
Holidays
The annual entitlement is 25 days holiday, with the opportunity to buy up to one additional week per year.
Travel Loans
Interest free loans to help spread the cost of annual travel tickets.
Health & Wellbeing
Discounted gym membership, online virtual workout sessions, online culinary classes.
Training Opportunities
Training opportunities as well as clearly defined career progression.
Health Cash Plan
D&G enrols all employees in a Health Shield health cash plan, paid for by D&G, which enables cashback (up to set limits) towards the cost of essential healthcare, including dental and optical.
Finance Loans & Savings
D&G have partnered with SalaryFinance to offer lending and saving facilities through payroll, together with financial wellbeing and support services through a dedicated online portal.
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