ER Delivery Partner

ER Delivery Partner

Location: Flexible working with visits to our office in Wimbledon as and when required.

Salary: Competitive

Contract Type: 12 month fixed term contract

We are excited to announce that we have a great opportunity within our ER & HR Delivery Operations team for a highly talented ER Delivery Partner to join the team on a 12 month fixed term contract. Reporting into our Global Head of ER, HR Delivery & Operations, this role will be the centre of expertise for ER matters and develop the tools, frameworks and processes for the business to enable leadership to discharge their duties on policy advice.

They will be responsible for rolling out a comprehensive and sustainable Global Employee Relations Strategy that supports our Company purpose, business goals and people strategy plan. They will also provide guidance on defined strategies and proactively monitor and leveraging industry leading practices as well as building external relationships.

In addition to that, they will also collaborate with Legal, Ethics & Compliance, Governance and other stakeholders as needed for guidance to ensure compliance with local laws, regulations, and contractual obligations. They will be accountable to partnerships across service providers, to achieve employee relations goals and objectives.

Domestic & General is a company with an ambitious future.  We are expanding our horizons and entering new markets and we need your expertise to help make it happen. We are an international company who works with some of the worlds most respected and well-known brands of domestic appliances and electronic consumer goods. These opportunities don’t come around often, so this really is a position not to be missed.

Key responsibilities:

• Develop, deploy and lead the intervention of ER emerging capabilities from policy, legislative cases/ case law changes and employee’s life cycle design and delivery of agreed client training plans.
• Align ER governance, policy, process and systems to ER Strategy, overall people and business strategy and OKR’s
• Define, draft and roll out a comprehensive and sustainable Global Employee Relations Strategy.
• Lead the intervention of ER emerging capabilities from policy, legislative cases/ case law changes and employee’s life cycle
• Present the direction, architecture, requirements and governance with respect to the execution of HR initiatives, change programs and process development including but not limited to M&A, growth orientated structural or organisational change.
• Provide leadership and guidance on defined strategies and proactively monitoring and leveraging industry leading practices and building external relationships.
• Deliver guidance on ER matters and develop the tools, frameworks and process for the business to enable Leadership to discharge their duties on policy advice .
• Reviewing HRMI and data to identify hotspots, trends and areas of improvements including building line manager capability.

Skills and experience required:

• In depth knowledge of the Dispute Resolution legislation, disciplinary and grievance procedures
• Solid understanding of UK employment law, HR Policies and best practice.
• Strong communication, negotiation and conflict resolution skills
• Significant experience in producing and managing MI
• European and US Employee Relations experience
• Proven track record of working in contentious & complex cases which includes case managing / handling litigation matters.
• Ability to manage a team, stakeholders, and suppliers
• Proven track record and experience as an Employee Relations specialist or similar role in the UK
• Ability to support the development of an organisation’s culture and values as well as amplify positive employee relations communications to enable a culture of respect and high performance
• Experience in managing complex, high risk and senior leadership related ER cases
• Confident with mathematical calculations.
• Strong Orator and presentation skills
• Excellent written communication and attention to detail.

We offer lots of great benefits! Some of which include: 

• Competitive salary and annual discretionary bonus
• 25 days annual leave plus bank/public holidays, as well as an annual option to buy up to 5 additional days of annual leave
• Training opportunities as well as clearly defined career progression
• Health cash plan – employer funded cover to enable you to claim money back on essential healthcare costs, including dental, optical, physiotherapy and many more.  Cover also includes unlimited access to a 24/7 virtual GP service
• Attractive company pension scheme
• Life assurance – employer funded cover of 4x basic salary
• Dedicated online benefit portal offering access to saving and lending facilities, financial wellbeing and support services:

• Salary Finance – access to savings and borrowing through payroll
• Car Leasing – access to a carbon neutral salary sacrifice car leasing scheme, with an all-inclusive monthly cost covering all charge, taxes, insurance, repairs and maintenance on a range of brand new vehicles
• Travel Loans – interest free loans to help spread the cost of annual travel tickets
• Cycle to Work – tax efficient bike and cycling equipment worth up to £1,000

• Health & Wellbeing – discounted gym membership, online virtual workout sessions, online culinary classes
• OnHand – Giving you the opportunity to be an Eco & Social volunteer via a handy app. Volunteer individually or in groups to get involved in Youth Mentoring, Food Poverty, Homelessness & Elderly help.
• Employee Assistance Programme – specialist advice and support on issues such as finance, relationships, illness and family issues
• Free Domestic & General protection plan – one free plan each year with access to discounted rates of up to 50% on additional plans, including referrals for family and friends
• Employee discounts – access to discounted Sky TV and broadband packages, together with a range of discounts for 100s of online and high street retailers

Domestic & General are an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status.

Please note that we have a thorough referencing process, which includes criminal record checks.

For over a hundred years, Domestic & General have been a trusted provider of aftercare for millions of domestic appliances. Today, we’re the UK’s leading provider of appliance breakdown protection, developing products and services to meet your needs.

We provide protection, maintenance and support for a broad range of domestic products and consumer electronics, ranging from televisions to washing machines to boilers.

We look after 23.9 million products and, through our expert service network, we repair or replace 2.9 million appliances every year*.

It’s our mission to keep your world running by delivering a service that never lets you down.