Customer Sales Advisor - Inbound Registrations (Remote)
The Vacancy
Early applications encouraged with a start date of 7th of May 2024.
Are you a natural-born salesperson?
Do you always put your customers first?
Want to work for a great company with amazing benefits?
If it’s a YES, YES, and YES you should join us as a Customer Sales Advisor.
Who are we?
We’re Domestic & General (D&G), a proud partner to many leading manufacturer and retail brands worldwide, providing appliance breakdown protection. Basically, if someone’s fridge, dishwasher or even their boiler breaks down, they can rely on us to sort it out. In the UK alone, almost 9 million customers do.
Right now, we’re recruiting Customer Sales Advisors — a role that offers a great work-life balance, with some excellent employee benefits.
What will you be doing?
- Acting as the first point of contact for customers who need help
- Assisting customers calling to register their appliances
- Using your wit, charm and best sales patter to upsell our products
- Building rapport with our customers and getting to know their needs
- Helping each customer find the protection package for them
Don’t worry, we’re not about throwing you in at the deep end. We’ll help you find your feet with a three-week training programme.
You’ll learn our systems, meet your colleagues, hone your sales technique, and love talking to our amazing customers.
So, what do we need from you?
- A solid background in targeted sales or customer service.
- Ideally, you’ll have some experience of working alone or in a home-based role.
- Excellent attention to detail. Our customers mean a great deal to us, so want to get things right first time.
- Great communication skills to build relationships and listen to our customers.
- You’ll be a team player dedicated to providing the best customer experience.
- You’ll be calm, cool, and relaxed; able to juggle tasks while working quickly.
Sound good? There’s more...
- It’s remote, so if you have the space to work at home, you don’t even need to leave the house. We’ll provide the equipment. You’ll just need to have broadband access.
- If you live near to one of our offices, you can mix things up a little and work between the two if you like.
- You’ll work a flexible 37.5-hour shift across the following hours: Monday – Friday: 08:00 – 20:00, Saturdays: 08:00 – 18:00 and Sundays: 09:00 – 18:00.
So, what are these benefits?
- Full training – with clear career progression opportunities.
- Regular incentives – with some pretty great prizes.
- Sales bonuses - each month you’ll get the chance to earn some extra take-home pay.
- Annual leave – 33 days (including bank holidays).
- A free annual D&G protection plan – we want you to see how great the product you’re selling is. There are discounted rates for family and friends too.
- Employee assistance programme – free support and advice on relationships, physical and mental health, financial assistance and more.
- Health and wellbeing – discounted gym membership, help towards essential healthcare costs, including dental, optical, and physiotherapy.
- Pension scheme – matched employer contributions up to 5% of basic salary
- Life assurance – employer funded cover of 4x basic salary.
- Employee discounts – access to discounted Sky TV and mobile packages, and discounts for loads of online and high street retailers.
- And many more benefits – including travel loans, car leasing and Cycle to Work and Salary Finance schemes.
We really couldn’t sell this anymore if we tried. That’s your job. Or at least it could be. Get your application in now and join us as a Customer Sales Advisor.
Domestic & General are an equal opportunities employer, which means we treat people fairly. We view all applications equally, regardless of gender, colour, ethnic background, religion, disability, age, sexual orientation, gender reassignment or marital/family status. We also have a thorough referencing process, which includes credit and criminal record checks.
The Company
For over a hundred years, Domestic & General have been a trusted provider of aftercare for millions of domestic appliances. Today, we’re the UK’s leading provider of appliance breakdown protection, developing products and services to meet your needs.
We provide protection, maintenance and support for a broad range of domestic products and consumer electronics, ranging from televisions to washing machines to boilers.
We look after 23.9 million products and, through our expert service network, we repair or replace 2.9 million appliances every year*.
It’s our mission to keep your world running by delivering a service that never lets you down.
Our Benefits
Pension
Attractive company pension scheme.
D&G Plan
Free Domestic & General protection plan - one free plan each year with access to discounted rates of up to 50% on additional plans, including referrals for family and friends.
Employee discounts
Access to discounted Sky TV and mobile packages, together with a range of discounts for 100s of online and high street retailers.
Life Assurance
Employer funded cover of 4x basic salary.
Cycle to work scheme
Tax efficient bike and cycling equipment worth up to £1000.
Car Leasing
The carbon neutral Car Scheme is provided by Tusker and is the smarter way to run a car. A fixed monthly amount is taken directly from your gross salary and in return, you get to say hello to a brand new car, with no deposit.
Employee Assistance Programme
Our EAP provider ‘My Healthy Advantage App’ gives you access to support from qualified counsellors, 24 hours a day, 7 days a week.
Holidays
The annual entitlement is 25 days holiday, with the opportunity to buy up to one additional week per year.
Travel Loans
Interest free loans to help spread the cost of annual travel tickets.
Health & Wellbeing
Discounted gym membership, online virtual workout sessions, online culinary classes.
Training Opportunities
Training opportunities as well as clearly defined career progression.
Health Cash Plan
D&G enrols all employees in a Health Shield health cash plan, paid for by D&G, which enables cashback (up to set limits) towards the cost of essential healthcare, including dental and optical.
Finance Loans & Savings
D&G have partnered with SalaryFinance to offer lending and saving facilities through payroll, together with financial wellbeing and support services through a dedicated online portal.
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