Account Director
The Vacancy
The Vacancy
Account Director
Location: Hybrid ways of working - Norwalk, Connecticut
Salary: Competitive
Contract Type: Permanent
We have a fantastic opportunity for an Account Director to join our US Client Management team. They will be responsible for developing and maintaining positive long-term relationships with our clients. In addition to this, they will also play a vital role in ensuring the satisfaction and success of our largest clients. They will also be responsible for client retention, driving revenue growth, upsell/cross sell, and expectation management as well as provide valuable insights into client needs and market trends.
The Account Director will provide external leadership as the main point of contact and primary company representative to our clients. They will lead external and internal meetings and spearhead growth initiatives for their clients. Ability to collaborate, influence without direct authority, communicate in a straightforward, confident manner with a calm demeanor, and prioritize responsibilities is critical for success.
Domestic & General is a company with an ambitious future. We are expanding our horizons and entering new markets and we need your expertise to help make it happen. We are an international company who works with some of the worlds most respected and well-known brands of domestic appliances and electronic consumer goods. These opportunities don’t come around often, so this really is a position not to be missed.
Key responsibilities:
- Revenue Growth: Develop and execute strategic plans aimed at increasing revenue and adoption of all applicable D & G products and services.
- Customer Advocacy: Serve as the primary point of contact for assigned accounts ensuring they receive the highest level of service and support.
- Account Analysis: Forecast and track client account metrics. Develop and deliver strategic business reviews in collaboration with appropriate internal resources.
- Contract Management: Track and monitor key contract requirements to ensure compliance and assist with contract renewals.
- Industry Expertise: Stay informed about industry trends and competitive landscape to provide your clients with strategic insights and recommendations.
- Expectation Management: Lead and facilitate internal and external calls involving functional teams to drive projects and initiatives to ensure appropriate expectations for deadlines and deliverables are met on a consistent basis. Participate in testing of new product development functionality for assigned clients. Participate in internal resource allocation and prioritization meetings to meet client deliverables.
Skills and experience required:
- Proven track record of client management experience, preferably in a warranty/service contract industry role managing major accounts with client retention and revenue growth responsibilities.
- Possess or able to develop an understanding of the industries in which our clients operate.
- A strong communicator, both verbal and written.
- Ability to build and maintain strong relationships with clients.
- Strategic thinker, able to identify opportunities for growth and expansion.
- Data driven – can look at performance, metrics, and industry trends to make data driven recommendations.
- A commiter to providing exceptional service featuring being adaptable, flexible and a team collaborator.
- Proficient in Microsoft applications such as Power Point, Word and Outlook.
- Ability to collaborate, influence without direct authority, communicate in a straightforward, confident manner with a calm demeanour, and prioritize responsibilities is critical for success.
The Company
For over a hundred years, Domestic & General have been a trusted provider of aftercare for millions of domestic appliances. Today, we’re the UK’s leading provider of appliance breakdown protection, developing products and services to meet your needs.
We provide protection, maintenance and support for a broad range of domestic products and consumer electronics, ranging from televisions to washing machines to boilers.
We look after 23.9 million products and, through our expert service network, we repair or replace 2.9 million appliances every year*.
It’s our mission to keep your world running by delivering a service that never lets you down.
Our Benefits
Pension
Attractive company pension scheme.
D&G Plan
Free Domestic & General protection plan - one free plan each year with access to discounted rates of up to 50% on additional plans, including referrals for family and friends.
Employee discounts
Access to discounted Sky TV and mobile packages, together with a range of discounts for 100s of online and high street retailers.
Life Assurance
Employer funded cover of 4x basic salary.
Cycle to work scheme
Tax efficient bike and cycling equipment worth up to £1000.
Car Leasing
The carbon neutral Car Scheme is provided by Tusker and is the smarter way to run a car. A fixed monthly amount is taken directly from your gross salary and in return, you get to say hello to a brand new car, with no deposit.
Employee Assistance Programme
Our EAP provider ‘My Healthy Advantage App’ gives you access to support from qualified counsellors, 24 hours a day, 7 days a week.
Holidays
The annual entitlement is 25 days holiday, with the opportunity to buy up to one additional week per year.
Travel Loans
Interest free loans to help spread the cost of annual travel tickets.
Health & Wellbeing
Discounted gym membership, online virtual workout sessions, online culinary classes.
Training Opportunities
Training opportunities as well as clearly defined career progression.
Health Cash Plan
D&G enrols all employees in a Health Shield health cash plan, paid for by D&G, which enables cashback (up to set limits) towards the cost of essential healthcare, including dental and optical.
Finance Loans & Savings
D&G have partnered with SalaryFinance to offer lending and saving facilities through payroll, together with financial wellbeing and support services through a dedicated online portal.
Our Gallery
Documents
